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Customer Service

QUESTIONS

If you have any questions or concerns regarding your recent order, the best way to reach us is by sending us an email at support@pro-sanitize.com or use the contact form (they both go to the same place). Please include your Order Number in the email subject.

ORDER CANCELLATION / ADDRESS CHANGE

We begin processing your order immediately upon receipt. For this reason, we will not be able guarantee cancellations or changes to your order once you have submitted it. Please email our customer service team for further information

ORDERING

Orders are limited to 20 bottles. If active, order quantity discounts will show in your cart and checkout. These discounts may change at any time depending on current promotions.

SHIPPING

Currently we are only shipping to the United States.

Our goal is to ship your order within 3 business days. Due to high order volume there may be a longer delay in shipping your order. Thank you for your patience.

All orders will be shipped. We own our own factory and are making more hand sanitizer around the clock to fill the demand.

Bottles and caps/pumps may differ from the photos on the website. Demand for bottles and caps is very high and we may substitute containers as needed. Rest assured, the ounces will be the same as what you ordered, and the hand sanitizer will be the same high quality regardless of the bottle it's in.

Orders are shipped Monday through Friday. Orders placed over the weekend or on holidays will resume processing the following business day. 

A Shipping Confirmation email is sent upon shipment and will include Tracking. 

RETURNS

All Hand Sanitizer sales are FINAL. We cannot accept returns. Please plan accordingly and only order what you need. If there is damage or an issue with your order please reach out and we can help.

WHOLESALE

For wholesale inquiries, please fill out the contact form at cleanbeautyconcepts.com

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